At Tise, our goal is to make the world favori’tise second hand by making it easy, fun and inspiring to sell and buy second hand through our marketplace. Sustainability is at our core, and we strive to use our voice and platform to help people make more sustainable choices every day. With ~ 3,5 million users and a passionate community of Tise’ers across the Nordics, we’ve experienced strong growth in recent years! 🌱



We have now become a part of the eBay family — one of the world’s largest and most established marketplaces. This marks the beginning of an exciting new chapter for Tise, bringing huge opportunities for growth, learning, and impact as we scale our product and technology faster than ever before.


CRM Manager 💚

The Tise team now counts over 100 people, the majority at our headquarters in Oslo. We are now looking for an experienced CRM Manager to join our Growth team and take full ownership of Tise’s customer engagement platform.

This is a unique opportunity to shape how millions of users engage with Tise throughout their entire journey – impacting activation, retention, and loyalty through world-class CRM operations and communication 🚀

The position is a full-time permanent role based at our headquarters in Oslo.


🌱 Key responsibilities

• Build and develop Tise’s CRM strategy and system architecture

• Shape the end-to-end Customer Relationship Management and lifecycle strategy across onboarding, activation, reactivation, retention, and loyalty flows.

• Serve as Tise’s internal CRM expert: maintaining workspace setup, data structures, segmentation logic, and messaging channels.

• Collaborate closely with the Growth Product Manager on lifecycle optimization ideas and initiatives that will shape the product roadmap

• Collaborate closely with Engineering, Product, Data, and Growth to ensure clean data flow, event tracking, and robust tooling that supports personalization at scale.

• Design, build, and optimize automated lifecycle journeys using push, email, in-app messaging, and new emerging channels.

• Define segmentation strategies, experiment frameworks, and A/B tests to improve performance across key lifecycle stages.

• Monitor and report on CRM performance, user insights, cohort trends, and the impact of lifecycle communication on product metrics.

• Drive continuous improvement in how Tise communicates with users - across content quality, personalization, frequency, and channel mix.

• Act as the organizational champion for CRM standard processes, documentation, and cross-team enablement.

• Collaborate and coordinate with local teams on messaging, segmentation and insights.



  
  

🧩 Requirements

• 5–7 years of hands-on CRM/CXM experience, ideally in a fast-scaling B2C or marketplace product environment.

• Deep operational and strategic experience with CRM tools like Braze, Iterable or Inside, including Canvas, Liquid, segmentation, data structures, and multi-channel orchestration.

• Solid understanding of customer data platforms, tracking events, and lifecycle experimentation.

• Comfortable working with developers and data teams; ability to read documentation and translate technical requirements.

• Strong analytical skills; experienced with funnel analysis, cohort performance, and CRM critical metrics.

• Experience driving measurable improvements in activation, engagement, and retention.

• Excellent communication skills in English. Speaking a Scandinavian language is a plus.

• Education in marketing, product, technology, or similar — or equivalent hands-on experience.
  

⭐️ Competencies & behaviors

• Strategic thinker with the ability to translate lifecycle insights into impactful CRM programs.

• Structured and detail-oriented, ensuring high-quality execution across complex workflows.

• Data-driven mindset, comfortable with experimentation and interpreting results.

• Proactive and curious, always exploring new CRM tool capabilities, CRM trends, and personalization techniques.

• Collaborative, working effectively across Growth, Product, Engineering, Content, and local markets.

• Adaptable, thriving in a scaling environment with evolving processes.

• Ownership-driven, taking responsibility for both strategy and execution.

  



💚 What we offer

• Work with a highly dedicated, agile, and cross-functional Growth team

• Significant influence on Tise’s lifecycle strategy and CRM capabilities

• A healthy work-life balance. We work for ourselves and our users, not corporate clients

• Be part of bringing one of Norway’s most beloved product to new markets together with eBay

• Contribute to a more sustainable future by inspiring millions to choose second hand

• Competitive compensation, flexible working hours, and an inspiring team environment

• A colorful, social, and fun office in the heart of Oslo



If this sounds interesting, don't hesitate to reach out and apply by sending in your CV and a motivational letter (in English). We will be inviting candidates for interviews continuously! ⭐ ️

Are you curious about the culture in Tise and who the Tisees are? Check out our instagram profile where we share pictures from the day to day life in Tise. https://www.instagram.com/tiseteam/

At Tise, we’re proud to be a diverse team representing several nationalities, with English as our working language. We believe that diversity strengthens our work and that’s why we encourage all qualified candidates to apply - regardless of age, gender, disability, religion, ethnic background, or gaps in your CV.